Your medical linens may be clean and sanitized, but how do they look? Sometimes, no matter how clean they may actually be, the appearance of the linens can have a negative impact on patient perception, especially if they lack in quality and color. While you already have much to worry about when it comes to making sure the linens are clean, sanitized and on the shelf when they are needed, how they appear is just as important for enhancing patient experience. Most patients want to be provided with white, bright linens that look crisp, clean and fresh - not ones that appear to look like fifty shades of gray!
The Importance of Positive Patient Experience
Now that patients have more options for picking a healthcare facility, as a result of the Affordable Healthcare Act of 2010, providing them with a positive experience during treatment is more important than ever. The medical industry is becoming increasingly competitive, which is why many providers have decided to prioritize patient perception. Studies conducted by the Beryl Institute, and showcased in their 2015 State of Patient Experience Report, present that enhancing patient experience is a rising trend amongst medical facilities.
The Negative Effect of Gray Linens
And, if there is one aspect that can decrease patient satisfaction, it is most certainly a dingy and dirty looking sheet or towel. As white medical linens are washed time and time again, their colors can fade, causing them to have an unpleasant appearance. Handing a gray, lackluster sheet or towel to a patient for them to use during treatment might make him or her question the care and quality of the facility as a whole. But thankfully, there is a way to help avoid this kind of negative patient perception: partnering with ImageFIRST Tennessee!
Medical Linens That Meet Our Bright White Standard
At ImageFIRST, we follow a Bright White Standard for our medical linens that pertain to our 5-Point Product Quality System. Our customers always receive bright white linens with every delivery, every time. With our high-quality rental, cleaning and delivery services for medical linens, you will only see one shade of color on your shelf: WHITE!
Color Quality Upheld by Scientific Laundry Analysis
So, you might be wondering, “How can you tell if the white linen is white enough?” Well, unlike other normal laundry providers, we don’t just rely on our eyes. We send samples of our linen products to a third party laboratory for laundry analysis, where they use a special scanning device that measures the colors present in any given item to determine how truly “white” it is. The results we receive from this analysis assists us with determining whether we are meeting our Bright White Standard or not. If we discover that the linens are not up to par, we develop a solution to fix it.
Make sure your patients feel comfortable and well-cared for by providing them with premium, white medical linens offered along with our cleaning, rental and delivery services. Partner with a laundry provider of linens, uniforms and scrubs, such as us at ImageFIRST Tennessee, who shares the same passion and goals as you do.